Customer Service Officer
Gillman I I Full Time
Create job alert
2024 Employment Report
Register with us
Outsourced HR Solutions
Customer Service Officer
Our client is a market leader in the transport industry, and proudly head officed here in South Australia. We have an opportunity for multiple permanent customer service people, to continue the reputation of delivering exceptional service and customer satisfaction. If you’re looking for a fast-paced high volume inbound customer service role, then this opportunity may be for you
In this role, you will be the first point of contact for customers, with contact via email and phone, and you will provide them with support to answer enquiries, tracking details and handling customer complaints.
This is a fast-paced position that requires a high level of attention to detail and excellent communication skills, to ensure the customer has a positive experience.
Key Responsibilities
- Respond to customer enquiries via phone and email.
- Provide customers with support and information that will assist them with their questions.
- Handle customer complaints and concerns and ensure a resolution provided.
- Communicate clearly to ensure customers understand the information provided.
- Offer accurate information on products, services, policies, and procedures.
- Keep customers informed about the status of their issues and inquiries.
- Maintain accurate and up-to-date records of all customer interactions
Who are you?
- You must have previous experience in a high-volume customer service position, ideally phone based.
- Strong problem-solving skills and the ability to provide a resolution
- Capability to handle high volume of customer enquiries via phone and emails
- Proven excellent communication both written and verbal.
- Ability to work independently and as part of a team and demonstrate composure and resilience under pressure.
- A current National Police check and medical will be required
These roles provide the opportunity to progress within a growing industry, as well as a challenging and rewarding day to day opportunity.
To be considered for this role, click apply today. For more information you can call James Greenwell at people2people on 08 8317 4800
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
Location
Gillman, South Australia
Salary
Work Type
Full Time
Industry
Date published
07-Jan-2025
Learn more about this job
Your working rights
Copyright © 2024, Frog Recruitment.
Frog Recruitment acknowledges Māori as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand. We pay our respects to the mana whenua of the land on which Frog operates every day.
Frog Recruitment partners with CarbonInvoice to measure and mitigate any carbon emissions associated with the work we do.