Customer Service Representative
Homebush I $0.00 - $0.00 Annual I Full Time
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Customer Service Representative
About the role:
Our client is a well-known and highly respected global brand in the electronics industry. This position will be based at the Sydney Olympic Park Office working on a 4 days in office and 1 day WFH set up.
This role will manage all customer enquiries and complaints in relation to product or service failures purchased through Online Store and Retailer and provide appropriate remedy & support in accordance with company policy and adherence to Australia Consumer Law.
Duties and Responsibilities:
- Managing Customer warranty claims and complaints in relation to product failures, delivery issues, payment issues in relation to products purchased from the Online Store.
- Abide and uphold Australia Consumer Law
- Successfully handle complaints and difficult customers
- Liaise with internal teams to reach swift resolutions
- Manage and submit Refunds, returns and replacements through Ecommerce Online Portal.
- Customer updates; timeline for repairs and reassure/facilitate a smooth progression of products to technicians/repair centres
- Liaising with logistics and service partners to trace deliveries, returns and assessments.
- Managing individual complaints in relation to online purchases.
- Following up with external partners and updating customers of status for their orders. Inspecting and liaising with logistics for delivery failures, damaged products and missing items.
- Answering inbound calls direct from customers and contact centre in relation to queries related to Ecommerce issues.
- Following up with customers on failed payments for online orders and wrong orders.
- Creating ad hoc reports in relation to failed payments and summary of pending issues.
- Experience within a call centre/customer service environment
- Strong verbal and written communication skills with the ability to connect with a range of individuals
- Highly motivated with strong organisational & priority management skills
- Ability to build and maintain long term business relationships
- Problem solving & conflict resolution skills.
- Ablity to cope with high work volumes and preassure while meeting tight deadlines.
- Generous discount on company products
- Access to discounts and special promotions with retail partners
- Access to wellbeing platform
- Heavily discounted gym membership
- Onsite parking
We look forward to seeing your application!
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
Location
Homebush, New South Wales
Salary
$0.00 - $0.00 Annual
Work Type
Full Time
Industry
Date published
06-Jan-2025
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