Customer Success Specialist

• Based in Eagle Farm, with flexibility
• Scope to grow and develop within the role and team
• $95k – 105k plus super

 
About the organisation
 
People2people are partnering with an organisation that specialises in optimising and streamlining processes and procedures by offering a technology platform that delivers technical solutions to their niche client base.
 
The opportunity
 
Taking on this newly created will see you build strong relationships with customers, providing support, updates and training in relation to product and service offered. You will be part of the project team that identifies opportunities (changes and updates), onboarding customers, implementing systema and providing system training on site.
 
Selection criteria;
 

• Previous experience in Customer Success / Customer Support role within software / SaaS
• High level of computer skills and technical understanding of SaaS and cloud services highly advantageous
• Experience working within modern CRM’s and or support ticketing systems
• Proven organisation and time management skills as you will be working across multiple projects / customers
• Self-starter who can work autonomously but still form part of the broader team

 
Benefits

• Established and supportive team environment
• Work with a diverse range of internal and external stakeholders
• Opportunity to grow within the role and team
• Flexible work arrangements
• Scope to get out of the office and onsite with clients

 
If you are looking for a role that will develop your skills, offer opportunity for growth and where you form part of a high performing team – please Apply NOW. Should you have any further questions in relation to this opportunity, please contact Leanne Lazarus on (07) 3118 0125 for a confidential discussion.

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.

At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.