Order Management Officer

About the role:  
This role as the SOD Offer will be required manager the inflow of Inbound (incoming orders and enquiries) requests. All inbound and outbound request/workflow need to be managed in a strong and timely manner to ensure all request are processed within tight perimeters to promote smooth transition of order processing. Diligence with reviewing each request is required and any anomalies need to address with internal or external stakeholders.

Duties and Responsibilities:  

• End to end order management process,
• Align with internal stakeholders (Supply Chain, Logistics, and account/product managers) to ensure stock availability meets the customer’s delivery requirements.
• Ensure daily tasks including Booking responses processed by the end of the day,
• Ensure all week/end of month sales targets are finalised by required closing dates. This may require out of business hours work to close all last minute processing for on-time delivery
• Identify and build strong stakeholder relationships with technical, sales team and customers through the business.
• Reporting back to team leader/manager in regards to outstanding tasks and escalating where necessary

• Preferred exposure in the FMCG industry (desirable)
• MS Office suite at intermediate or higher

• Competitive salary  
• Generous discount on company products 
• Access to discounts and special promotions with retail partners 
• Access to wellbeing platform 
• Heavily discounted gym membership 
• Onsite parking 

Juma Mrisho

juma.mrisho@people2people.com.au

1300 121 727

New South Wales