Service Specialist

The Business:
This leading Insurance company is seeking a permanent Service Specialist to join their team in March 2025. Priding itself on building expert professionals, this business heavily focuses on training, developing, and promoting their staff. The business is one of the leading in it's industry, providing medical support and advice and top quality customer service to its clients.

The Role:
Reporting to the Team Leader, you will focus on building key relationships with members and servicing their queries. Specifically, your responsibilities will include:
- Managing inbound call volume.
- Responding to queries from members in written form.
- Keeping accurate and up-to-date records of members’ queries.
- Managing your work in accordance with the business’s processes, compliance, and legislative requirements.
- Providing members with an update to date information regarding their membership.
- Continuously looking for processes to improve the overall service of members.

To Be Successful:
- Strong verbal and written communication skills
- Worked previously in a customer-focused/call center role (ideally within the medical or professional services space)
- Thrive working in a fast-paced, fun environment
- Present as a motivated and customer orientated indiviual 
- Available for shift work between 8am-7pm 
- Covid vaccinated 

Benefits:
- Conveniently based in the Sydney CBD
- Discounted health insurance
- Hybrid working structure
- Work with a market leader, with a majority market share

If this role sounds of interest to you or aligns with your experience, please click 'Apply Now' or contact Arabella from people2people for a confidential discussion on 02 8270 9740.

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.

At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Paris Delnawaz

paris@people2people.com.au

02 8270 9734

New South Wales