Training Specialist

About the role:  

The primary function is to provide and deploy services as a Training Specialist to Samsung Electronics Australia The Training Specialist will be responsible for planning, organising and executing systems, processes and soft skills training for Samsung staff and associated Customer Service partners.

Duties and Responsibilities:  

• Take ownership of the planning, organising and executing training to members of Customer Service, Contact Centres, service networks, and store networks, as guided by the Customer Experience Manager.
• Work with internal and external stakeholders to develop and create relevant training materials that help drive skills improvement and customer experience
• Work with Team Leaders, State Service Managers, Operations Managers to assess training needs, coordinate a training plan and execute the agreed plan
• Ensure agents and other Customer Service Representatives are always equipped, trained and competent in delivering exceptional customer experiences from a capability perspective
• Utilise all training tools and reporting tools to identify gaps and address issues
• Gather feedback and provide post-analysis on events/training day success
• Analysis and reporting of training information - who, where, when, how
• Work with the Team Leaders and other internal partners to understand training requirements at a team, and individual level and create training programs that deliver training needs

•  Minimum of 2 years’ experience in training and facilitating or learning and development preferred

• Competitive salary  
• Generous discount on company products 
• Access to discounts and special promotions with retail partners 
• Access to wellbeing platform 
• Heavily discounted gym membership 
• Onsite parking 

Juma Mrisho

juma.mrisho@people2people.com.au

1300 121 727

New South Wales